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Absolutely would NOT recommend this company to my worst enemy. I did speak to a person who sounded like she was trying to swallow her microphone and said "basically" every other word. All she could do was read from a script and I had to pressure her to call the terminal. She said she did and no one answered and I had to tell her call again because someone is there as we are in the same time zone.
2 were the same ,1 was different. The carpet was delivered on October 1st, but they came with only 1 style of carpet for all 3 rooms. After s speaking with someone on the phone, they asked me if I wanted them to carpet one room.
Most discussed NonStopDelivery complaints
Unusual circumstances (such as traffic, staffing fluctuations, severe weather, natural disaster, changes in carrier route, etc.) can cause deliveries to be made after this time. Meanwhile, you can track the status of your package through Track a PKG website. The local terminal in Lexington Ky called me on Thursday Dec 1st 2022 to schedule my delivery for Friday Dec 2nd between the hours of 12pm and 3pm. I was told I would receive a call 30min prior to the driver arriving. No one ever showed up or called me.
NSD is a leading last mile logistics provider in the U.S. specializing in a full range of home and business delivery solutions. Our company focuses on superior customer service and operational excellence to drive value-added results. “We are honored and proud to be recognized by The Home Depot as their 2016 Home Delivery Partner of the Year.
When will my NSD Nonstop Delivery shipment arrive?
They were to have been delivered May 23rd. We ordered all in stock cabinets. We did not receive the entire order on May 23rd. I was told the rest would be delivered on the next day May 24th.
They received the boxes on 9/16 and have LOST them in their Dallas terminal. I have been on the phone with these people for over a week and they can’t seem to locate my 10 boxes that they signed for on 9/16. My entire project has been at a standstill for a week now waiting on these s to find my shipment.
Where do I get the tracking number of my NSD Nonstop Delivery shipment?
Our ability to build solutions to the specific needs of our clients ensures a delivery experience that exceeds expectations. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time.
They lost my package and refused to answer any questions I had. They've already failed on the customer satisfaction aspect, as I have lost confidence due to the lack of specific information they have provided. The company boasts "Our network is designed for speed, superior on-time performance, and customer satisfaction." Delivered 1/5 of a power tool set on april 7th and has lied about two other deliverys from home depot set to be delivered on the...
The out for delivery status from Chantilly VA and the delivered to Sykesville MD is the same exact date and time. Nov 2 I ordered, Nov 12 is was scheduled for delivery, I was admitted to the hospital that day and could not be there. Tracked my package said it was out for delivery and rescheduled for Nov 14. I have cameras, no one came that day at all. When they did come the initial day on the Nov 12 he knocked on my door and then turned around and left. Someone was there to receive the package but when they got to the door they were already gone.
It is now dec 9 and no word from anyone. Somebody has stolen my package from you and I need this to be fixed please. It was to be shipped to my home by Non Stop Delivery. Joyce Bellīought a cast iron tub from Home Depot. (After sending this message to NonStopDelivery, I checked the complaint status of this company and their approval rating is two out of five. Package tracking developed historically because it provided customers information about the route of a package and the anticipated date and time of delivery.
If I could go and pick up my item, I would - but I'm unable to find any information on where the local terminal is physically located. Nor can I find a phone number where someone actually answers the call. For 3 weeks, NSD has held an item that belongs to me, and I would press charges if I could locate the local terminal.
It contains most of the global couriers as well as local shipping providers and post/EMS companies. If you don't find your shipping courier, please contact us so that we add it to the service. To track and trace a package, use the forms in the top of this page. If the tracking number you entered is correct, you will see the status of your package.
Got put on hold and when the rep came back on, she said they would probably call tomorrow to schedule a time. Then she proceeds to tell me it takes 24 to 48 BUSINESS hours (that's three to six days folks) to contact and schedule, which is totally unacceptable. That is definitely not anywhere near ANYONE's definition of "We'll be contacting you shortly to schedule your pick-up". This is what their automated response tells you. "Shortly" is within one business day. I've been waiting four days already.
I told them “no,” I wanted all the rooms done at the same time, as in preperation for them to lay the carpet, I had to rent a small u haul to put all my furniture in. They called while my phone was in the other room on delivery day, I sprinted to my phone but didn't get there in time. I called the number back several times within a minute of the initial call. After an hour, they listed my delivery as "Delivery/Pick-up Attempted" when nobody attempted the delivery, we are home and able to take it. ComplaintsBoard.com is a leading complaint resolution website on the Internet.
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